Privacy policy

Protection policy, privacy and data protection

In El Biòtop we are particularly aware about security and confidentiality of the data provided by our customers. We take the commitment to give you the best service and the best online experience.

At the moment a customer places an order through our secure server, his/her personal data, addresses and those relating to his/her purchases and payment methods are incorporated into our database to process the order.

At El Biòtop we have no access to information related to the credit card number of our customers. We only receive confirmation of payment from the bank that process the order.

Your personal information won’t ever be transferred to third parties.

This site uses cookies in some internal processes of operation. A cookie is a text column that servers leave temporarily on the users' computers and contain information about the current visit to the web site. This small file can not read any data of the hard disk of the equipment where it is nor of other cookies created by other servers. The information obtained from these cookies is anonymous and can not be associated with any user or any name or surname. The users have the possibility to configure their internet browsers according to their preferences. There is the possibility of being warned of the receipt of cookies, as well as prevent its installation on the hard disk.

Data Protection Law

1. In accordance with Organic Law 15/1999, on Personal Data Protection (LOPD) and its development regulations, the responsible of the website, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all users of the website who are going to facilitate or provide their personal data, that all this personal data will be incorporated into an automated file that is duly registered in the Spanish Agency for Data Protection.

2. Users, by marking the box enabled in the register forms of the website accept freely and unequivocally that their personal data is processed by El Biòtop to perform the following purposes:

a) Proceed with your registered user request and/or your order for products offered by El Biòtop. Once confirmed and accepted the request, the user will receive a confirmation email at the address indicated when completing the registration form;

b) Referral of commercial communications by e-mail. Such commercial communications will be related to products or services offered by El Biòtop;

c) Perform statistical studies;

d) To process orders, requests or respond to requests made by the user through any of the forms of contact that are available for the user on El Biòtop’s website;

e) Send El Biòtop’s newsletter;

3. El Biòtop informs and guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and take all necessary measures to prevent their alteration, loss, treatment or unauthorized use. It expressly guarantees to the users that their personal data will not be transferred in any case to third companies, and that whenever some kind of transfer of personal data were to be made, in advance, El Biòtop would be asked for the user consent, explicitly, informed and unequivocal.

4. El Biòtop guarantees in all cases to the user the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms established in the current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999, Personal Data Protection (LOPD), the user can exercise his/her rights by sending an express request, along with a copy of the ID, to the postal address of the company Edifici Capitania, Port Torredembarra, s/n, 43839, Torredembarra, Tarragona, España (Att: El Biòtop Customer Service) or send an email to

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A cookie is a small file stored on the user's computer that allows us to recognize it. The set of cookies help us improve the quality of our website, allowing us to monitor which pages are useful to the website users or and which are not.

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Technical cookies are absolutely essential for the website to work properly. This category only includes cookies that guarantee the basic functions and security functions of the website. These cookies do not store any personal information.

Analytic cookies

All cookies that may not be particularly necessary for the website to function and are used specifically to collect personal data from the user through analysis, ads and other embedded content are called unnecessary cookies. You must obtain the user's consent before running these cookies on your website.